[By: Reymond D. Ramos]
The ongoing pandemic has truly brought a huge change upon the state of education in the country. Certain measures have been set in place for the adjustment of learning delivery. Various institutions and organizations have looked into the possibility of remote learning modalities and have studied efficient methods concerning the implementation of such.
But aside from learning modalities, management practices with regards to human resource in the educational services sector has expressed the need to adapt to the demands of the crisis at hand and transition into a system or a process more befitting of an environment where everyone has not but one goal—to curtail the surge of cases all the while living in the “new normal.”
In relation to this pursuit, HR management then has the necessity to evaluate and promote a broader response with a strict emphasis on the well-being of staff, stakeholders, and the community. Albeit reduced to the limits of physical proximity, communication and interaction among the workforce shall also be given due value, and as such, how these people can stay psychologically resilient shall also be addressed. Promoting an atmosphere in which leadership is engaged in response to communication on all different levels must be of utmost importance. In accordance with the best practices of human resource management, the following must be taken into account.
Creating a response team that would initiate the development of communication strategies would prove to be helpful in times where urgent action is needed for decision-making in the conduct of certain activities. Facilitating ways on better and efficient communication should be a priority, as this would hasten the much-needed dissemination of information across offices.
In connection with the previous point, communication is and should always be a deliberate requirement, and it is never wrong to voice out or express thoughts so long as they are sensible, concise, and accurate information with the need for distribution. Trust in the workplace becomes manifest with this way of communication, and if such is reinforced, internal updates would boost productivity and communication plans would trigger the accomplishment of a desired goal. Opening up a frequently asked questions (FAQ) bin would help realize this practice, as it would cater to suggestions and opinions by the staff in a systematic and timely manner.
Following this, it is important for heads and supervisors to provide proper and ideal support for their staff in terms of the care they give for their wellness, health, and safety both physically and mentally. Leaders showing and practicing empathy gives recognition to their staffs’ efforts in maintaining the desired system to deliver and facilitate education. In relation to their physical health, ensuring compliance with the minimum public health and safety protocols would help alleviate their concerns and anxiety, so does reassuring them if the steps taken to ascertain that proper hygiene and due observance of guidelines are being followed. Moreover, fostering a healthy environment for the workers also involves promoting a safe space in which discrimination and the lack of sensitivity is stringently frowned upon. This further initiates the development of respect, coordination, and camaraderie among staff.
Ultimately, the adjustment for remote work is also a matter that needs rightful attention. Trainings and courses should be accessible to the staff in preparation for this transition, and while some institutions have made steps to ensure this, it must be noted that the learning attached to these modalities of education are quite ceaseless because new developments and updates are being made every now and then, considering the fast-paced technology. As such, the willingness and openness to new knowledge, innovation, and experiences must be wielded indefinitely. ###